Who is MYUPONA?
MYUPONA is a wellness and everyday care brand made for real life.
Every product we create is designed with a clear purpose, easy-to-follow guidance, and a practical experience that feels comfortable and reassuring.
Our goal is to make caring for yourself feel less confusing and less like another task — more like a simple, thoughtful habit that fits naturally into your day.
How can I contact MYUPONA?
The easiest way to reach MYUPONA is through our Contact Us page. Click “Contact Us” under the Support section in the footer of MYUPONA.com and send us a message.
You can also email us directly at [email protected] for general questions, product questions, or order support.
Does MYUPONA have social media?
Yes. TikTok is currently MYUPONA’s main social channel. Follow MYUPONA on TikTok for product updates, everyday care tips, creator videos, and brand news.
Where can I buy MYUPONA products?
You can buy MYUPONA products on MYUPONA.com and through the official MYUPONA TikTok Shop.
What types of products does MYUPONA offer?
MYUPONA offers wellness and personal care essentials for everyday care, including dietary supplements, body care, and other products made for daily use. As the product line grows, MYUPONA will continue to focus on everyday wellness and personal care needs.
What should I check before using a MYUPONA product?
Before using any MYUPONA product, review the product label and product page for directions, ingredients, cautions, and storage instructions. Wellness supplements and personal care products have different directions, so follow the information for the specific product you are using.
Do MYUPONA products replace medical advice or treatment?
No. MYUPONA products do not replace medical advice, diagnosis, or treatment. They are designed for general wellness support and personal care, and are not intended to diagnose, treat, cure, or prevent any disease. Please consult a qualified healthcare professional if you have specific health concerns.
What is the verification code on MYUPONA packaging for?
The verification code on MYUPONA packaging helps you check product authenticity. You can find it on the product packaging or label. To verify, scan the code and follow the on-screen instructions.
Where can I find the lot or batch number?
The lot or batch number is usually printed on the product label, outer packaging, or bottom of the container.
What should I do if something is wrong with my MYUPONA product?
Safety first. If you notice a product concern, such as a broken seal, unclear verification code, missing label information, or visible leakage, please do not use the product. Contact MYUPONA Support with the product name, lot or batch number, order number, clear photos, and a brief description of the concern.
How should I use MYUPONA wellness supplements?
Use each MYUPONA wellness supplement only as directed on the product label. Do not take more than the suggested serving.
Can I take more than one MYUPONA wellness supplement at the same time?
Yes, but only when each product is used as directed and the label directions and warnings do not conflict. Review each product’s Supplement Facts panel, serving directions, and ingredient information, and avoid combining products with overlapping ingredients or similar purposes.
Do I need to talk to a healthcare professional before using MYUPONA wellness supplements?
Talk to a qualified healthcare professional before using MYUPONA wellness supplements if you are pregnant, nursing, taking medication, managing a medical condition, or have specific health concerns.
Are MYUPONA wellness supplements regulated by the FDA?
Yes. Dietary supplements, including MYUPONA wellness supplements, are regulated by the U.S. Food and Drug Administration under the Dietary Supplement Health and Education Act, also known as DSHEA. Dietary supplements are not reviewed or approved by the FDA before they are sold. Companies that market dietary supplements are responsible for product safety, truthful labeling, manufacturing practices, and compliance with applicable dietary supplement regulations.
Can I eat MYUPONA supplement gummies like regular candy?
No. MYUPONA supplement gummies are dietary supplements, not candy. Do not eat them like snacks or take more than the serving amount shown on the product label.
Are MYUPONA personal care products for external use only?
Yes. MYUPONA personal care products are for external use only. Do not ingest them. Avoid contact with eyes, mouth, broken skin, or irritated skin.
Should I patch test MYUPONA personal care products before use?
For leave-on personal care products, patch test on a small area of skin before first use. Stop using the product and wash the area with water if redness, itching, burning, rash, or discomfort occurs. Contact a qualified healthcare professional if symptoms continue.
Can I use MYUPONA personal care products with other body care products?
Review the directions for each product before using multiple products on the same area. Do not layer MYUPONA personal care products with other topical products on the same area unless the product label directs you to do so.
How do I place an order on MYUPONA.com?
To place an order on MYUPONA.com, choose the product you want, review the product details, add it to your cart, and follow the checkout steps. Before completing your order, confirm your shipping address, contact information, and payment details.
Can I shop without creating an account?
Yes. You can check out as a guest on MYUPONA.com. Creating an account can make it easier to view your order history and access order details later.
Where can I find my order number?
After checkout, we send an order confirmation email that includes your order number and order details. If you created a MYUPONA account, you can also view your order information in your account area.
I placed an order but did not receive a confirmation email. What should I do?
First, check your spam, junk, or promotions folder. If your confirmation email still isn’t there, contact us and we’ll help review your order.
How do I change or cancel my order?
We process MYUPONA orders as quickly as possible, so changes or cancellations may not be available after an order is placed. If you need help, please contact us right away. If your order has not been processed or shipped, we’ll do our best to update or cancel it before it goes out.
Can I update my shipping address after ordering?
If your order has not shipped yet, contact us as soon as possible and we’ll do our best to update the shipping address. Once an order has been handed off to the carrier, we cannot change the address, but we can help you review the next available options.
How do I access my MYUPONA account or reset my password?
Click “Log In” in the top right corner of MYUPONA.com to sign in or create a MYUPONA account. After signing in, you may be able to view your order history, saved addresses, and other available account details. If you forgot your password, use the password reset option on the sign-in page and follow the instructions sent to your email address.
What payment methods does MYUPONA accept?
MYUPONA.com accepts all major credit and debit cards, PayPal, Apple Pay, and Google Pay through secure checkout.
How do I apply a discount code or promo code?
Enter your MYUPONA discount code in the discount code field during checkout before placing your order. The available discount will be shown before you complete your purchase.
Why is my discount code not working?
Check that the code is entered correctly and has not expired. Some discount codes only apply to eligible products, minimum order amounts, or promotion periods.
Can I use more than one discount code?
Only one discount code can be used per order. Some promotions cannot be combined with other offers. If you have more than one available discount, we recommend choosing the one that gives you the best savings for your purchase.
Can I apply a discount code after placing my order?
Discount codes should be entered before completing checkout. MYUPONA cannot apply a discount code after an order has already been placed.
My card shows a charge, but my order did not go through. What should I do?
Sometimes a pending charge may appear temporarily when a payment attempt does not complete. These pending charges usually clear within a few days. If the charge remains or you are unsure whether your order went through, please contact MYUPONA Support and we’ll help review your order status.
Where can I find current MYUPONA promotions?
Current MYUPONA promotions are shown on MYUPONA.com, product pages, email updates, or during checkout. Promotion details and availability can change from time to time.
Do you ship outside the United States?
MYUPONA ships within the United States only. International shipping is not offered. Shipping options are shown at checkout before you place your order.
How much does shipping cost?
MYUPONA offers free standard shipping on orders of $30 or more before tax and after discounts. Orders under that ship for a flat rate shown at checkout.
How long will my order take to arrive?
MYUPONA ships orders within 24 hours after payment is completed. Orders placed on weekends or holidays begin processing on the next business day. After shipment, orders arrive in as fast as 3 business days.
How do I track my order?
Once your order ships, MYUPONA will email you a tracking link so you can follow your delivery status. You can also contact MYUPONA Support with your order number for help reviewing your delivery status.
What if my order has not shipped yet?
MYUPONA orders ship quickly. Orders placed on weekends or holidays begin processing on the next business day. If your order still shows “processing” after three business days, contact MYUPONA Support with your order number and we’ll review it.
My tracking shows delivered, but my package is not here. What should I do?
Sometimes carriers mark a package as delivered before it reaches your address. Please allow 24 hours and check around your delivery area. If you still cannot locate the package, please contact MYUPONA Support.
What are the benefits of subscribing?
A MYUPONA subscription helps you receive selected products on a recurring schedule, so you do not need to place a new order each time. Subscription orders include the subscription discount shown on the product page and at checkout.
How do I start a subscription?
Head to any product page on MYUPONA.com, select Subscribe & Save [XX%], choose your delivery frequency, and add it to your cart. Your first order ships right away, and your future orders will follow the schedule you selected.
How do I manage my subscription?
Log in to your MYUPONA account and open “Manage Subscriptions.” From there, you can review your subscription details and update your subscription before the next order is processed.
How do I skip, pause, or cancel a subscription?
Log in to your MYUPONA account, open “Manage Subscriptions,” and choose the subscription you want to update. You can skip, pause, or cancel your subscription before the next order is processed.
How do I add an item to my existing subscription?
Log in to your MYUPONA account and open “Manage Subscriptions.” Add the product you want to include, review the updated subscription details, and confirm the change before the next order is processed.
When will I be charged for my subscription order?
Your saved payment method is charged before each scheduled subscription order ships. The billing schedule follows the delivery frequency you selected when starting or updating your subscription.
Can I make changes to my subscription after it has been charged?
Once a subscription order has been charged and processed, changes to that order cannot be guaranteed. You can still update your subscription settings for future orders through “Manage Subscriptions.”
Can I get a refund for a subscription order?
Subscription orders follow the same Returns & Refunds Policy as regular orders. For help with a subscription order, contact MYUPONA Support with your order number as soon as possible.
Can I change the product or frequency in my subscription?
Yes. Log in to your MYUPONA account and open “Manage Subscriptions” to update the product, quantity, delivery frequency, shipping address, or payment method before the next order is processed.
How do I update my payment method for a subscription?
Log in to your MYUPONA account, open “Manage Subscriptions,” and update your payment method before the next subscription order is processed.
What happens if my payment fails?
If a subscription payment fails, the order cannot be processed until the payment issue is resolved. Update your payment method through “Manage Subscriptions” or contact MYUPONA Support for help.
Can I use a promo code on subscription orders?
Subscription orders already include the subscription discount, so additional promo codes cannot be applied to subscription orders. To use a one-time promo code instead, place a one-time order instead of a subscription.
What is MYUPONA’s return policy?
If something is not right with your MYUPONA order, you can request a return or replacement within 30 days of delivery for items purchased directly through MYUPONA.com. Contact MYUPONA Support before sending any product back.
Can I return opened or used products?
For safety and quality reasons, opened or used products are not accepted for return. Products must be unopened, unused, and in their original packaging.
How do I request a return or refund?
Contact MYUPONA Support through our Contact Us page with your order number and a brief note about what happened. MYUPONA Support will review your request and help arrange a replacement or refund.
What if my order arrives damaged or incorrect?
Our apologies. Please contact MYUPONA Support with your order number and clear photos of the item and shipping box. For confirmed damaged or incorrect orders, MYUPONA will arrange a replacement or refund.
Can I exchange one product for another?
MYUPONA does not offer direct product exchanges. To try another MYUPONA product, we will help process your return and guide you to place a new order.
Do I need to pay for return shipping?
For standard returns, return shipping is paid by the customer. For confirmed damaged or incorrect orders, MYUPONA covers return shipping and arranges a replacement or refund.
How will I know when my return is complete?
MYUPONA will send you a confirmation email once your return or refund has been processed. If you do not receive the email after a few days, contact MYUPONA Support and we’ll check the status for you.