1. Overview
1.1 Who We Are
MYUPONA LLC operates MYUPONA.com, an online store for MYUPONA products and related customer services.
1.2 What This Privacy Notice Covers
This Privacy Notice explains how we collect, use, share, and protect personal information when you use MYUPONA.com, purchase our products, manage a subscription, contact us, sign up for emails, verify product authenticity, or use our website features.
Products purchased through other sales channels, including TikTok Shop, are also subject to the privacy practices and policies of those platforms.
2. Personal Information We Collect
2.1 Information You Provide Directly
We collect information you provide when you place an order, create an account, contact us, sign up for emails, submit a form, or communicate with MYUPONA.
This information can include:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Account login information
- Messages you send to us
- Photos or files you choose to provide for customer support
2.2 Order, Payment, and Subscription Information
When you place an order or start a subscription, we collect information needed to process and fulfill your purchase or subscription.
This information can include:
- Products ordered
- Order number
- Purchase date
- Shipping details
- Billing details
- Payment status
- Tax and checkout information
- Subscription product
- Subscription frequency
- Subscription status
- Next order date
- Subscription changes, skips, or cancellations
Payment card information is processed by our payment service providers. MYUPONA does not store full credit card numbers.
2.3 Product and Order Support Information
When you contact us about a product, order, return, refund, damaged item, authenticity verification, or other support request, we collect information needed to respond.
This information can include:
- Product name
- Order number
- Lot number or batch number
- Verification code information
- Photos of product packaging, labels, seals, shipping boxes, or damaged items
- Descriptions of product, shipping, or order concerns
- Information you choose to include in your message to us
Please do not submit sensitive health information through website forms or customer support messages. If you choose to include health-related information, we use it only to respond to your request and provide customer support.
2.4 Website, Device, and Cookie Information
When you visit MYUPONA.com, we collect certain information about your device and website activity.
This information can include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Links clicked
- Referring pages
- Time spent on the website
- General location information based on IP address
- Website performance and usage data
We also use cookies and similar technologies as described in Section 5.
2.5 Email Marketing Information
If you sign up for MYUPONA emails, we collect information related to your email subscription and communication preferences.
This information can include:
- Email address
- Email subscription status
- Email preferences
- Email interactions, such as opens or clicks
- Promotions or offers you interact with
3. How We Use Personal Information
3.1 Orders, Payments, and Fulfillment
We use personal information to:
- Process purchases
- Confirm orders
- Accept payments
- Prepare and ship products
- Provide tracking information
- Send order and delivery updates
- Process returns, refunds, replacements, and order support requests
3.2 Subscriptions
We use personal information to create, manage, update, skip, cancel, and process MYUPONA subscriptions, including recurring orders, subscription billing, delivery schedules, and subscription support requests.
3.3 Customer Support
We use personal information to:
- Respond to product questions
- Respond to order questions
- Review return or refund requests
- Help with damaged, missing, or incorrect items
- Review product authenticity verification requests
- Provide customer support before or after purchase
3.4 Accounts and Website Features
We use personal information to:
- Create and manage customer accounts
- Provide access to order history
- Save account preferences
- Maintain website forms and customer service features
- Improve website functionality
3.5 Email Marketing
When you choose to receive MYUPONA emails, we use your email address to send product updates, care guides, special offers, brand news, and other marketing communications.
You can unsubscribe from marketing emails at any time.
3.6 Security, Fraud Prevention, and Legal Obligations
We use personal information to:
- Detect and prevent fraud
- Protect website security
- Prevent misuse of promotions, returns, refunds, subscriptions, or customer support processes
- Maintain business records
- Comply with tax, accounting, legal, and regulatory obligations
- Respond to lawful requests
- Enforce our policies and agreements
5. Cookies and Similar Technologies
5.1 How We Use Cookies
MYUPONA.com uses cookies and similar technologies to help the website function properly, support shopping cart and checkout features, remember preferences, understand website performance, and improve the customer experience.
These technologies can help us:
- Keep the website working properly
- Support shopping cart and checkout features
- Remember preferences
- Improve website speed and performance
- Understand how visitors use the website
- Improve product pages, content, and customer support
5.2 Cookie Choices
You can control cookies through your browser settings. Some website features may not work properly when cookies are disabled.
When MYUPONA adds advertising or tracking tools that require additional privacy choices, we will update this Privacy Notice and provide the required choices on the website.
6. Email Marketing Choices
6.1 How to Unsubscribe
If you sign up for MYUPONA emails, we may send product updates, care guides, special offers, brand news, and other marketing communications.
You can unsubscribe from MYUPONA marketing emails by using the unsubscribe option included in our marketing emails or by contacting us at [email protected].
6.2 Service-Related Messages
Even if you unsubscribe from marketing emails, we still send service-related messages when needed.
These can include:
- Order confirmations
- Shipping updates
- Account notices
- Subscription updates
- Customer support replies
- Return or refund updates
- Other non-marketing messages related to your use of MYUPONA.com
7. Privacy Requests
7.1 How to Contact Us
You can contact MYUPONA at [email protected] to ask questions about your personal information or submit a privacy-related request.
Depending on where you live, you may have rights to request access, correction, deletion, or more information about how we collect, use, or share your personal information.
7.2 Request Verification
We need to verify your request before responding. Verification helps us protect your personal information from unauthorized access or deletion.
8. Children's Privacy
MYUPONA.com is intended for use by adults and is not directed to children under 13.
We do not knowingly collect personal information directly from children under 13. If you believe a child under 13 has provided personal information to us, contact us at [email protected], and we will take steps to delete that information.
MYUPONA products should be purchased and managed by adults. We do not ask children under 13 to create accounts, place orders, submit reviews, or contact us directly.
9. Data Security and Retention
9.1 Data Security
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information.
However, no website, system, or method of transmission is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping your account login information secure. Contact us promptly if you believe your account has been accessed without permission.
9.2 Data Retention
We keep personal information for as long as needed to provide our services, fulfill orders, manage subscriptions, maintain business records, respond to support requests, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements.
When personal information is no longer needed, we take steps to delete, de-identify, or securely maintain it according to our business and legal requirements.
10. Third-Party Services
MYUPONA.com uses or links to third-party websites, platforms, and services. These can include payment services, subscription management tools, shipping carriers, social media platforms, TikTok Shop, analytics tools, email tools, and customer support tools.
We are not responsible for the privacy practices, content, policies, or security of third-party websites or services.
When you interact with a third-party website, platform, or service, your information is handled according to that third party's privacy policy and terms.
11. U.S. Website
MYUPONA.com is intended for customers in the United States.
If you access MYUPONA.com from outside the United States, you understand that your information is processed in the United States and handled according to this Privacy Notice and applicable U.S. laws.
12. Changes and Contact
12.1 Changes to This Privacy Notice
We update this Privacy Notice from time to time.
When we update this Privacy Notice, we post the updated version on this page and change the "Last Updated Date" above.
Your continued use of MYUPONA.com after an updated Privacy Notice is posted means you acknowledge the updated Privacy Notice.
12.2 Contact Us
If you have questions about this Privacy Notice or your personal information, contact us at:
- MYUPONA LLC
- 9169 W State St #2666
- Garden City, ID 83714-1733
- USA
Email: [email protected]
Phone: +1 (702) 204-6498
Website: MYUPONA.com